Field Service Management

Field service industry has a huge dependency on its field force to reach their customers and attend to the complaints reported, this is largely reactive, with the integration of M2M/IoT technology field service industry can attend to customer issues even before any problem arise proactively preventing unscheduled downtime and production.

Connected devices can undoubtedly provide a lot of data, but more importantly they can provide real-time useful data. With M2M/IoT there is the potential for every relevant information to be collected and analysed in real time. Great data drives great insight –Here is the power of M2M/IoT.

Device Commcepts with its M2M/IoT technology brings proactive and preventive maintenance to the fore, we provide the field service industry excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. We help these organisations connect to their remote machines and extract critical dataand build intelligence that help service their client better, reduce operating cost and increase efficiency.

Key Benefits
  • Real-time useful data from each asset
  • Plan periodic, preventive maintenance schedules
  • Reduce site visit
  • Useful insights to the assets
  • Plan Inventory
  • Timely service
  • Reduce down time
  • Increased productivity for the client
  • Better customer satisfaction

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